Website management covers agreed hands-on work on an existing site. The support scope identifies software updates, content changes, checks and reporting, alongside any hosting responsibilities.
Book a website management call
Define the work your website needs
We review the website setup and agree which tasks need ongoing attention. The agreement records the request process, included work and any separate hosting or supplier responsibilities.
Content refreshes, analytics reviews and page changes can be included where specified. A new feature, redesign or wider SEO project needs its own scope.
- Agreed software updates and compatibility checks
- Specified content edits and page changes
- Agreed availability and loading checks
- Work summaries and next priorities at the agreed reporting interval
What is included in the website management service
The written agreement defines the tasks, review schedule and included request scope. It also identifies existing arrangements with your host or other suppliers, so backups, monitoring and application updates are not assumed to be covered twice.
Maintenance & updates
We agree which software updates and routine checks are included. Before an update, the work plan identifies compatibility considerations and the available recovery method. The agreed checks cover affected functions such as forms, bookings or checkout. Backup retention and restore checks are separate tasks and need an identified owner.
Content updates
Send the page URL, requested change and approved copy or images through the agreed contact route. Requests are reviewed against the included work and current priorities. Content work includes checking the changed page; larger additions, new functionality and requests outside the agreement are scoped before work begins.
Performance checks
Agreed reviews can cover loading behaviour, broken links and selected search settings. Findings are recorded for prioritisation. Investigation may identify work needed from the host, an app provider or another supplier; that work is not automatically part of website management.
Agree priorities and reporting
The agreement sets the review and reporting interval. Work summaries record completed changes, findings and remaining tasks. No response or resolution time is assumed unless specified in the support agreement.
Onboarding
We review the website, hosting and connected services, then agree the access needed for the work. The record identifies domain and account holders, supplier contacts, backup arrangements and any known issues. Use the agreed access method rather than sending passwords through the enquiry form.
Stabilise
We prioritise known faults, overdue updates and gaps in recovery arrangements. Each task needs an agreed scope and checks for the functions it affects. Where a restore test is required, its environment, data handling and acceptance checks are agreed before testing.
Improve
Content changes, layout changes and technical tasks are prioritised within the agreed work allowance. You provide or approve the material needed. Requests outside that allowance or involving a new feature need agreement before additional work starts.
Report & plan
You receive a summary of completed work, any issues found and the next recommended tasks. We use that update to agree priorities for the coming period, including seasonal content or planned business changes. If a request needs a larger project, I explain the scope before additional work begins.
Frequently asked questions
Discuss support for your website
Share your website URL, current support arrangements and the tasks you need covered.
Which tasks belong in a management plan?
Examples include service-page edits, software updates, image replacement, form checks and analytics reviews. The starting review separates ongoing tasks from faults or larger changes that need a separate project. It also records which tasks remain with your host or other suppliers.
